Advanced Medical Supply, Inc.

No. A doctor's order is the first step, but whether we can provide an item also depends on:

• Insurance eligibility — your plan must be active and the item a covered benefit on the date of service.
• Your plan's coverage rules — medical-necessity criteria, quantity/frequency limits, and prior-authorization, which vary by plan.
• "Same or similar" history — if you already received the same or a similar item within the insurer's reuse window (e.g. a wheelchair or walker in the last five years), a replacement may be denied.
• Required documentation — many items need a detailed written order, chart notes, a face-to-face evaluation, or a Certificate of Medical Necessity.
• Whether we carry or can source it, and current stock/availability.

We currently do not carry:

Orthopedic supplies and braces: we provide these for Medicaid plans only. We are not a contracted Medicare supplier for this category (we were not awarded the Medicare competitive-bid contract), so we cannot bill Medicare for orthopedic items.

• Yes. Under Illinois and federal law, medical oxygen is a prescription item — this applies to both insurance and self-pay.
• We do not deliver oxygen tanks on their own.
• If you need oxygen, we provide an oxygen concentrator on a rental basis (with a valid prescription), along with the supplies to use it.

Certain items are provided as rentals, not sales — including hospital beds, wheelchairs, power wheelchairs, Hoyer (patient) lifts, and oxygen concentrators. We deliver and set up rental equipment; call (773) 205-6993 for rental pricing and terms.

• You submit your item(s), insurance, and prescribing provider through this portal.
• Our team verifies eligibility and coverage and gathers any required documentation from your provider.
• We obtain prior authorization where the plan requires it.
• Once approved, we arrange delivery. If an item isn't covered, can't be approved, or isn't something we carry, we'll contact you to discuss options — including self-pay where available.

Yes — many everyday items are available for self-pay purchase on our online store at store.newmedsupplies.com, with no insurance or prescription needed to buy. Store purchases are self-pay and are not billed to insurance.